Upon successful completion of this course, students will be able to:

* effectively edit email messages
* organise and work with mail folders
* use the search facilities to locate email messages
* work with message views
* create and use rules to manage your email messages
* format email messages and use special features to    control how emails work
* schedule appointments and events in your calendar
* schedule meetings using Microsoft Outlook
* monitor and manage your contacts within Outlook
* create and work with task requests

Unit 1: Editing Messages

* Copying Text Within A Message
* Copying Text Between Messages
* Copying From Another Source
* Deleting Text
* Removing An Attachment

Unit 2: Organising Messages

* Creating A Message Folder
* Moving Messages
* Copying Messages
* Deleting Messages
* Recovering Messages
* Working with Favourite Folders
* Deleting Message Folders
* Recovering Deleted Folders
* Emptying Deleted Items
* Archiving Messages
* Recovering Archived Messages

Unit 3: Searching

* Using Instant Search
* Expanding the Search
* Search Query Syntax
* Search Query Syntax ñ Dates and Size
* Using Recent Searches
* Searching The Desktop
* Search Options
* Searching Other Outlook Items
* Using A Search Folder
* Adding A Predefined Search Folder
* Customising Predefined Search Folders
* Creating A Custom Search Folder

Unit 4: Working With Views

* Using A Custom View
* Arranging Messages Within A View
* Sorting Messages Within A View
* Working With Columns In A View
* Formatting Columns In A View
* Creating A Custom View
* Adding A Filter To A Custom View
* Deleting A Custom View

Unit 5: Colour Categories

* Creating A New Colour Category
* Assigning A Colour Category
* Assigning A Quick Click Category
* Finding Messages With Categories
* Removing Categories From Messages
* Deleting A Colour Category

Unit 6: Working With Rules

* About Rules
* Creating A New Rule From A Template
* Selecting The Rule Conditions
* Selecting The Rule Actions
* Selecting The Rule Exceptions
* Naming And Reviewing The Rule
* Testing The Rule
* Managing Existing Rules
* Deleting A Rule

Unit 7: Email Techniques

* Effective Email Management
* Recalling A Sent Message
* Printing A Message
* Printing A Message List
* Message Formats
* Changing The Message Format
* Choosing Themes Or Stationery
* Applying A Theme Or Stationery To A Message
* Turning Themes Or Stationery Off
* Applying An Office Theme
* Saving A Message Draft
* Using A Saved Message
* Sending A Voting Message
* Responding To A Voting Message
* Tracking Voting Responses
* Configuring Send And Receive

Unit 8: Appointments And Events

* Scheduling A Meeting
* Scheduling An Appointment Using Click To Add
* Scheduling Using The Appointment Window
* Rescheduling An Appointment To Another Day
* Creating Recurring Appointments
* Changing Recurring Appointments
* Printing Your Calendar
* Scheduling Free And Busy Times
* Categorising Activities
* Deleting Activities

Unit 9: Scheduling Meetings

* Scheduling A Meeting
* About Meeting Response Options
* Responding To Meeting Requests
* Tracking Meeting Responses
* Changing A Meeting
* Adding Or Removing Attendees
* Preventing Responses
* Cancelling A Meeting
* The Scheduling Assistant
* Using The Scheduling Assistant
* Viewing Calendars Using Group Schedules
* Saving A Calendar As A Web Page

Unit 10: Managing Contacts

* Emailing A Contact
* Adding A Contact From An Email
* Sending An Electronic Business Card
* Receiving An Electronic Business Card
* Creating A Distribution List
* Using A Distribution List
* Using A Partial Distribution List
* Deleting Members From A Distribution List
* Setting Contact Activity Options
* Manually Recording Contact Encounters
* Recording Timed Encounters
* Reviewing Contact Encounters

Unit 11: Task Requests

* How Task Requests Work
* Creating A Task Request
* Responding To A Task Request
* Completing An Assigned Task
* Viewing Updated Task Requests