Upon successful completion of this course, students will be able to:

* format email messages and use special features to    control how emails work
* organise and locate your email messages
* take control of unsolicited and unwanted emails sent    to you
* schedule meeting using Microsoft Outlook
* a number of tools and features in Outlook better    manage the contacts in your contact listing
* create and work with task requests.

Unit 1: Email Techniques

* Recalling A Sent Message
* Printing A Message
* Printing The Message List
* Making Word The Email Editor
* Formatting Messages As Rich Text
* Formatting Messages As Plain Text
* Formatting Messages As HTML
* Formatting Email Messages
* Choosing Stationery
* Choosing A Message Theme
* Saving A Message Draft
* Using A Saved Message
* Sending A Voting Message
* Receiving A Voting Message
* Configuring Send And Receive

Unit 2: Organising Messages

* Finding Messages
* Performing An Advanced Find
* Assigning Categories To Messages
* Finding Messages By Categories
* Using A Search Folder
* Creating Your Own Search Folders
* Creating A Message Folder
* Moving Messages
* Deleting Message Folders
* Recovering Deleted Folders
* Sharing Folders
* Accessing Shared Folders
* Disabling Shared Folder Access
* Working With Message Views
* Creating A Custom Message View
* Creating A Message Filter
* Creating A Message Rule
* Archiving Messages
* Recovering Archived Messages

Unit 3: Junk Email

* Spamming And Junk Email
* Understanding Junk Email Options
* Marking Messages As Junk Mail
* Marking Messages As Safe
* Managing Senders Lists
* Importing A Black List
* Exporting Your Blocked Senders List
* Reviewing And Deleting Junk Email

Unit 4: Scheduling Meetings

* Scheduling A Meeting
* Responding To Meeting Requests
* Meeting Response Options
* Tracking Meeting Responses
* Planning A Meeting
* Responding To A Meeting Request
* Cancelling A Meeting
* Responding to a Meeting Cancellation
* Viewing Calendars Of Other Users
* Viewing Other Users Calendars
* Saving A Calendar As A Web Page

Unit 5: Managing Contacts

* Importing Contact Information
* Organising Contacts With Views
* Creating A Custom View
* Setting Contact Activity Options
* Entering Contact Encounter Details
* Recording Timed Encounters
* Reviewing Contact Encounters
* Sending Email To A Contact
* Adding A Contact From An Email

Unit 6: Task Requests

* How Task Requests Work
* Creating A Task Request
* Responding To A Task Request
* Completing An Assigned Task
* Updating Your Task Request