Category: Copilot

Microsoft 365 Copilot is an AI assistant built into the Microsoft 365 apps you already use, including Word, Excel, PowerPoint, Outlook and Teams. It uses your own work data (emails, files and meetings) to draft documents, analyse spreadsheets, summarise meetings and write emails. It is a paid add-on to a qualifying Microsoft 365 subscription.

Microsoft Copilot and ChatGPT are both built on OpenAI models, but they serve different jobs. ChatGPT is a standalone, general-purpose assistant with no access to your work. Microsoft 365 Copilot lives inside Word, Excel, Outlook and Teams and works with your real emails, files and meetings. Most businesses benefit from using both.

When Work IQ was introduced, most people focused on one idea: Copilot was becoming smarter because it could understand more about how an organisation works. But if you look past the keynote and read the architecture details, the bigger story is not just intelligence. It is control. Microsoft designed Work IQ to manage who can use that intelligence, what they are allowed to do with it, and how every action is recorded and checked. In simple terms, Work IQ makes governance something organisations need to actively manage, not something that stays hidden in the background.

A Practical Walkthrough Using Microsoft Copilot Studio

1. Introduction

Custom Copilot agents are task-specific AI assistants you build for your organization’s unique needs. Unlike the general Microsoft 365 Copilot chat, these agents are tailored to specific business workflows and grounded in your own data.

Copy-paste prompts that deliver results from day one

Most managers who try Microsoft 365 Copilot for the first time come away with the same reaction: ‘It seemed useful, but I wasn’t sure what to ask it.’ That is not a Copilot problem, it is a prompting problem. And it is entirely fixable.