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Outlook 2016 Beginner Course

(5.00 out of 5) 12 Student Reviews

About the Course

The Outlook 2016 Beginner course aims to increase your productivity by providing the skills and knowledge that enable you to manage your e-mail, schedule your appointments, and keep track of your contact information.

Who should do this course?

This course is designed for users who are new to email, calendaring, and contacts management and need to know how to get up and running quickly and efficiently using Microsoft Outlook 2016.


No prior knowledge of Microsoft Outlook is required; however participants should have a general understanding of personal computers and the Windows operating system.

Course Benefits

  • FREE Re-sit up to 8 months
  • FREE eMail Support
  • Certified Expert Trainers
  • Printed Course Manual
  • Certificate of Completion
  • Small Class Sizes
  • Hands-on Training Methods
  • Fully Set-Up Computer Labs

Quick Facts

$ 385 incl GST

Duration: 1 Days

Max. 10

Avg. 5


Times: 9.00am - 5.00pm approx

Course Dates

31 Jul 17Mon

07 Sep 17Thu

09 Oct 17Mon

13 Nov 17Mon

19 Dec 17Tue


Level 11,
32 Walker Street,
North Sydney , NSW 2060

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30 Aug 17Wed

05 Oct 17Thu

08 Nov 17Wed

11 Dec 17Mon

18 Jan 18Thu

More Dates


Level 12
379 Collins Street,
Melbourne , VIC 3000

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24 Aug 17Thu

03 Oct 17Tue

15 Nov 17Wed

11 Jan 18Thu

19 Feb 18Mon


C/O Support Technology
Level 6, 371 Queen Street,
Brisbane , QLD 4000

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Upon demand

This course is currently upon demand in Canberra


C/O Atlas Business Services
Level 1, 33 Ainslie Place,
Canberra , ACT 2601

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28 Aug 17Mon

12 Oct 17Thu

21 Nov 17Tue

15 Jan 18Mon

01 Mar 18Thu


C/O The International Visualisation Centre (IVC)
19 Young Street,
Adelaide , SA 5000

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Upon demand

This course is currently upon demand in Perth


C/O Saxons Training Facilities
Level 1, 140 St Georges Terrace,
Perth , WA 6000

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Please Join the waiting list and We'll notify you when a new class is scheduled or if a place becomes available.

Course Units

Expand full topic list

Unit 1: Email Concepts

See topics

  • How Email Works
  • Email Addresses
  • The Benefits of Email
  • Email Etiquette
  • Emails and Viruses
  • Digital Signatures

Unit 2: Getting Started With Outlook

See topics

  • Understanding Outlook 2016
  • Starting Outlook From the Desktop
  • Common Outlook 2016 Screen Elements
  • Using the Ribbon
  • Using Ribbon KeyTips
  • Showing and Collapsing the Ribbon
  • Understanding the Backstage View
  • Accessing the Backstage View
  • Understanding the Quick Access Toolbar
  • Adding Commands to the QAT
  • Navigating to Outlook Features
  • Sneaking a Peek
  • The Folder Pane
  • The to Do Bar
  • The Mail Screen
  • The Calendar Screen
  • The People Screen
  • The Tasks Screen
  • The Notes Screen
  • The Outlook Today Screen
  • Changing the Office Theme
  • Exiting Outlook

Unit 3: Sending Email

See topics

  • Email in Outlook
  • How Outlook Mail Works
  • Composing an Email Message
  • The Message Window
  • Creating a New Message
  • Checking the Spelling
  • Adding an Attachment to a Message
  • Adding Importance
  • Requesting Message Receipts
  • Sending the Message
  • Creating an AutoSignature
  • Using an AutoSignature
  • Removing an AutoSignature
  • Sending a Courtesy Copy
  • Sending a Blind Copy

Unit 4: Receiving Email

See topics

  • Understanding the Inbox
  • Retrieving Email
  • Opening an Outlook Data File
  • Adjusting the Message View
  • Previewing Messages
  • Arranging Messages
  • Reading Messages
  • Opening Several Messages
  • Understanding Conversation View
  • Navigating Messages in a Conversation
  • Replying to a Message
  • Replying to a Message in a Conversation
  • Replying to All Messages
  • Replying Without the Original Message
  • Adding Comments to Replies
  • Getting Replies Sent to Another Address
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages as Unread
  • Understanding Clutter

Unit 5: Working With Attachments

See topics

  • Understanding File Attachments
  • Inserting a File Attachment
  • Attaching Other Outlook Items
  • Previewing Attachments
  • Saving a File Attachment
  • Opening a File Attachment

Unit 6: Flagging Messages

See topics

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message With a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Unit 7: Junk Email

See topics

  • Spamming and Junk Email
  • Phishing and Junk Email
  • Understanding Junk Email Options
  • Marking Messages as Junk Mail
  • Marking Messages as Safe
  • Managing the Senders Lists
  • Importing a Blocked Senders List
  • Exporting a Blocked Senders List
  • Deleting Junk Email

Unit 8: Working With the Calendar

See topics

  • Accessing the Calendar
  • Changing the Calendar Arrangement
  • Displaying Specific Dates
  • Navigating Within a Calendar
  • Changing the Current View
  • Creating a Second Time Zone
  • Removing a Time Zone
  • Creating a New Calendar
  • Working With Multiple Calendars
  • Deleting a Calendar
  • Sharing Calendars
  • Understanding the Weather Bar

Unit 9: People

See topics

  • Understanding People View
  • Understanding the Contact Form
  • Viewing Your Contacts
  • Creating a New Contact
  • Entering Contact Details
  • Editing Contact Details
  • Inserting a Contact Picture
  • Adding Contacts to an Existing Company
  • Printing Contact Details
  • Deleting an Unwanted Contact
  • Recovering a Deleted Contact

Unit 10: Tasks

See topics

  • Tasks and the To-Do List
  • Creating Tasks
  • Changing Task Views
  • Sorting Tasks
  • Working With Tasks
  • Deleting Tasks
  • Printing a Task List

Unit 11: Getting Help

See topics

  • Understanding How Help Works
  • Using Tell Me
  • Accessing the Help Window
  • Navigating the Help Window
  • Using Google to Get Help
  • Using Smart Lookup
  • Printing a Help Topic


Microsoft Training Package

Book any two 1-day Microsoft course and receive a third 1-day Microsoft course for FREE!

$ 770 incl GST

(You save $385)


3 days


(5.00 out of 5) Sally P [ 15 May, 2017 ]
As I have had no formal training in MS Outlook this course was extremely valuable. I look forward to attending the Advanced session.
(5.00 out of 5) Liu Y [ 30 January, 2017 ]
Mandy is a brilliant instructor who is very clear with the structure of the content and was able to give lots of examples to make boring content really interesting.

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(5.00 out of 5) Brenda A [ 30 January, 2017 ]
knew some of this but found the course reminds me and challenged me on the things I had forgotten or thought I knew
(5.00 out of 5) Mary M [ 24 January, 2017 ]
Charismatic, funny, knowledgeable and had incredible knack of imparting loads of information in an engaging way. His breadth of knowledge and real world application is amazing and very helpful in understanding. This is the 3rd course i have attended. He is the best so far among really wonderful staff. The whole experience has been fantastic

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