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Outlook Beginner 2016 Course

(4.89 out of 5) 143 Student Reviews

About the Course

The Outlook 2016 Beginner course aims to increase your productivity by providing the skills and knowledge that enable you to manage your e-mail, schedule your appointments, and keep track of your contact information.

Who should do this course?

This course is designed for users who are new to email, calendaring, and contacts management and need to know how to get up and running quickly and efficiently using Microsoft Outlook 2016.


No prior knowledge of Microsoft Outlook is required; however participants should have a general understanding of personal computers and the Windows operating system.

Course Details

Course Dates

  • Sydney Class Dates

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    Level 11, 32 Walker Street, North Sydney , NSW 2060

    08 Jul 19 Mon
    15 Aug 19 Thu
    16 Sep 19 Mon
    24 Oct 19 Thu
    25 Nov 19 Mon
  • Melbourne Class Dates

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    Level 12, 379 Collins Street, Melbourne , VIC 3000

    24 Jun 19 Mon
    01 Aug 19 Thu
    02 Sep 19 Mon
    10 Oct 19 Thu
    11 Nov 19 Mon
    19 Dec 19 Thu
  • Brisbane Class Dates

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    Level 6, 371 Queen Street, Brisbane , QLD 4000

    11 Jul 19 Thu
    19 Aug 19 Mon
    03 Oct 19 Thu
    11 Nov 19 Mon
    13 Jan 20 Mon
    24 Feb 20 Mon
  • Adelaide Class Dates

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    19 Young Street, Adelaide , SA 5000

    11 Jul 19 Thu
    22 Aug 19 Thu
    30 Sep 19 Mon
    16 Jan 20 Thu
    26 Feb 20 Wed
  • Canberra Class Dates

    Level 4, 54 Marcus Clarke Street, Canberra , ACT 2601

    Classes scheduled on demand in Canberra

    Please Join our waitlist and we'll notify you when a new class is scheduled or contact us to disucss your training needs.

  • Perth Class Dates

    Level 1, 140 St Georges Terrace, Perth , WA 6000

    Classes scheduled on demand in Perth

    Please Join our waitlist and we'll notify you when a new class is scheduled or contact us to disucss your training needs.

Course Units

Expand full topic list

Unit 1: Email Concepts

  • How Email Works
  • Email Addresses
  • The Benefits of Email
  • Email Etiquette
  • Emails and Viruses
  • Digital Signatures

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Unit 2: Getting Started With Outlook

  • Understanding Outlook 2016
  • Starting Outlook From the Desktop
  • Common Outlook 2016 Screen Elements
  • Using the Ribbon
  • Using Ribbon KeyTips
  • Showing and Collapsing the Ribbon
  • Understanding the Backstage View
  • Accessing the Backstage View
  • Understanding the Quick Access Toolbar
  • Adding Commands to the QAT
  • Navigating to Outlook Features
  • Sneaking a Peek
  • The Folder Pane
  • The to Do Bar
  • The Mail Screen
  • The Calendar Screen
  • The People Screen
  • The Tasks Screen
  • The Notes Screen
  • The Outlook Today Screen
  • Changing the Office Theme
  • Exiting Outlook

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Unit 3: Sending Email

  • Email in Outlook
  • How Outlook Mail Works
  • Composing an Email Message
  • The Message Window
  • Creating a New Message
  • Checking the Spelling
  • Adding an Attachment to a Message
  • Adding Importance
  • Requesting Message Receipts
  • Sending the Message
  • Creating an AutoSignature
  • Using an AutoSignature
  • Removing an AutoSignature
  • Sending a Courtesy Copy
  • Sending a Blind Copy

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Unit 4: Receiving Email

  • Understanding the Inbox
  • Retrieving Email
  • Opening an Outlook Data File
  • Adjusting the Message View
  • Previewing Messages
  • Arranging Messages
  • Reading Messages
  • Opening Several Messages
  • Understanding Conversation View
  • Navigating Messages in a Conversation
  • Replying to a Message
  • Replying to a Message in a Conversation
  • Replying to All Messages
  • Replying Without the Original Message
  • Adding Comments to Replies
  • Getting Replies Sent to Another Address
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages as Unread
  • Understanding Clutter

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Unit 5: Working With Attachments

  • Understanding File Attachments
  • Inserting a File Attachment
  • Attaching Other Outlook Items
  • Previewing Attachments
  • Saving a File Attachment
  • Opening a File Attachment

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Unit 6: Flagging Messages

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message With a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

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Unit 7: Junk Email

  • Spamming and Junk Email
  • Phishing and Junk Email
  • Understanding Junk Email Options
  • Marking Messages as Junk Mail
  • Marking Messages as Safe
  • Managing the Senders Lists
  • Importing a Blocked Senders List
  • Exporting a Blocked Senders List
  • Deleting Junk Email

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Unit 8: Working With the Calendar

  • Accessing the Calendar
  • Changing the Calendar Arrangement
  • Displaying Specific Dates
  • Navigating Within a Calendar
  • Changing the Current View
  • Creating a Second Time Zone
  • Removing a Time Zone
  • Creating a New Calendar
  • Working With Multiple Calendars
  • Deleting a Calendar
  • Sharing Calendars
  • Understanding the Weather Bar

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Unit 9: People

  • Understanding People View
  • Understanding the Contact Form
  • Viewing Your Contacts
  • Creating a New Contact
  • Entering Contact Details
  • Editing Contact Details
  • Inserting a Contact Picture
  • Adding Contacts to an Existing Company
  • Printing Contact Details
  • Deleting an Unwanted Contact
  • Recovering a Deleted Contact

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Unit 10: Tasks

  • Tasks and the To-Do List
  • Creating Tasks
  • Changing Task Views
  • Sorting Tasks
  • Working With Tasks
  • Deleting Tasks
  • Printing a Task List

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Unit 11: Getting Help

  • Understanding How Help Works
  • Using Tell Me
  • Accessing the Help Window
  • Navigating the Help Window
  • Using Google to Get Help
  • Using Smart Lookup
  • Printing a Help Topic

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Training Packages

Microsoft Training Package

Book any two 1-day Microsoft Office courses and receive a third 1-day Microsoft office course for FREE!

$ 770 incl GST

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Course Reviews

(4.70 out of 5) Paul M [ 04 June, 2019 ]
I have been using Outlook for many years without any formal training and found the course very informative in demonstrating the power and efficiency of the software. Alot of new concepts were demonstrated and are well outlined in the manual. Jill was very energetic, patient and hardworking in demonstrating the software and the small class was beneficial to all.
(5.00 out of 5) Stacey W [ 21 March, 2019 ]
As an intermediate Outlook user I didn't expect to learn a lot from the Beginner course, but I was pleasantly surprised. I've also done the OneNote course with Paul and I find him to be an extremely knowledgeable and engaging trainer, I was very pleased to be taught by him again.
(5.00 out of 5) Kayleen C [ 07 March, 2019 ]
Very informative, learnt lots of new things which should make my job easier. Cath was very patient and explained everything in detail.
(5.00 out of 5) Chynna P [ 11 February, 2019 ]
Great course, great trainer. She had good energy and personality. Time was not even enough to cover everything in detail however it was overall amazing.

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You can also Book Online or call us on 1300 888 724


Microsoft Package

Save $385

Book any two 1-day Microsoft Office courses and receive a third 1-day Microsoft Office course for

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