About the Course
This course aims to increase your productivity by providing the skills and knowledge to use Microsoft Outlook 2010 more effectively, including advanced formatting and organisation of emails, taking control of junk mail, customising views and use other special features.
Who should do this course?
This course is designed for users who are keen to learn how to use some of the more advanced aspects of Microsoft Outlook 2010 including organising email messages, scheduling meetings, creating and managing task requests, and the like.
Prerequisites
Participants should have completed the Outlook 2010 Level 1 course or have equivalent knowledge prior to commencing this course.
Online Live - Course Dates
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Online Live Class Dates
Classes scheduled on demand in Online LivePlease Join our waitlist and we'll notify you when a new class is scheduled or contact us to disucss your training needs.
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To inquire about Live Online Classes, please
Call 1300 888 724
Wait List FormIn-Class - Course Dates
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Sydney Class Dates
Book NowLevel 11, 32 Walker Street, North Sydney , NSW 2060
20 Oct 20 Tue 27 Nov 20 Fri 12 Jan 21 Tue 19 Feb 21 Fri 24 Mar 21 Wed -
Melbourne Class Dates
Book NowLevel 12, 379 Collins Street, Melbourne , VIC 3000
08 Dec 20 Tue 15 Jan 21 Fri 16 Feb 21 Tue 26 Mar 21 Fri 27 Apr 21 Tue 04 Jun 21 Fri -
Brisbane Class Dates
Book NowLevel 6, 371 Queen Street, Brisbane , QLD 4000
06 Nov 20 Fri 15 Dec 20 Tue 29 Jan 21 Fri 09 Mar 21 Tue 23 Apr 21 Fri 01 Jun 21 Tue
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Adelaide Class Dates
Book Now19 Young Street, Adelaide , SA 5000
03 Nov 20 Tue 11 Dec 20 Fri 16 Feb 21 Tue 30 Mar 21 Tue 14 May 21 Fri 22 Jun 21 Tue -
Canberra Class Dates
Level 4, 54 Marcus Clarke Street, Canberra , ACT 2601
Classes scheduled on demand in CanberraPlease Join our waitlist and we'll notify you when a new class is scheduled or contact us to disucss your training needs.
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Perth Class Dates
Level 1, 140 St Georges Terrace, Perth , WA 6000
Classes scheduled on demand in PerthPlease Join our waitlist and we'll notify you when a new class is scheduled or contact us to disucss your training needs.
Course Units
Expand full topic list
Unit 1: Editing Messages
- Copying Text Within A Message
- Copying Text Between Messages
- Copying From Another Source
- Deleting Text
- Removing An Attachment
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Unit 2: Organising Messages
- Creating A Message Folder
- Moving Messages
- Copying Messages
- Deleting Messages
- Recovering Deleted Messages
- Cleaning Up Conversations
- Working With Favourites
- Deleting Message Folders
- Recovering Deleted Folders
- Emptying Deleted Items
- Automating Common Tasks With Quick Steps
- Customising A Default Quick Step
- Creating A Quick Step
- Using Quick Steps
- Archiving Messages
- Recovering Archived Messages
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Unit 3: Searching
- Using Instant Search
- Expanding The Search
- Search Query Syntax
- Search Query Syntax Dates And Sizes
- Using Recent Searches
- Search Options
- Searching Other Outlook Items
- Using A Search Folder
- Adding A Predefined Search Folder
- Customising Predefined Search Folders
- Creating A Custom Search Folder
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Unit 4: Working With Views
- Changing The Current View
- Arranging Messages Within A View
- Sorting Messages Within A View
- Working With Columns In A View
- Formatting Columns In A View
- Creating A Custom View
- Adding A Filter To A Custom View
- Deleting A Custom View
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Unit 5: Colour Categories
- Creating A New Colour Category
- Assigning A Colour Category
- Assigning A Quick Click Category
- Finding Messages With Categories
- Removing Categories From Messages
- Deleting A Colour Category
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Unit 6: Working With Rules
- About Rules
- Creating A New Rule From A Template
- Selecting The Rule Conditions
- Selecting The Rule Actions
- Selecting The Rule Exceptions
- Naming And Reviewing The Rule
- Testing The Rule
- Managing Existing Rules
- Deleting A Rule
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Unit 7: Email Techniques
- Effective Email Management
- Recalling A Sent Message
- Printing A Message
- Printing A Message List
- Message Formats
- Changing The Message Format
- Choosing Themes Or Stationery
- Applying A Theme Or Stationery To A Message
- Turning Themes Or Stationery Off
- Applying A Theme
- Saving A Message Draft
- Using A Saved Message
- Sending A Voting Message
- Responding To A Voting Message
- Tracking Voting Responses
- Sending Automatic Responses
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Unit 8: Appointments And Events
- Scheduling An Appointment Using Click To Add
- Scheduling Using The Appointment Window
- Rescheduling An Appointment To Another Day
- Rescheduling An Appointment To Another Time
- Creating Recurring Appointments
- Changing Recurring Appointments
- Scheduling An Event
- Scheduling Free And Busy Times
- Categorising Activities
- Printing Your Calendar
- Deleting Activities
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Unit 9: Scheduling Meetings
- Scheduling A Meeting
- Meeting Response Options
- Responding To Meeting Requests
- Tracking Meeting Responses
- Changing A Meeting
- Adding Or Removing Attendees
- Preventing Responses
- Cancelling A Meeting
- The Scheduling Assistant
- Using The Scheduling Assistant
- Scheduling Meetings Using Calendar Groups
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Unit 10: Managing Contacts
- Emailing A Contact
- Adding A Contact From An Email
- Sending An Electronic Business Card
- Receiving An Electronic Business Card
- Creating A Contact Group
- Using A Contact Group
- Using A Partial Contact Group
- Deleting Members From A Contact Group
- Setting Contact Activity Options
- Manually Recording Contact Encounters
- Recording Timed Encounters
- Reviewing Contact Encounters
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Unit 11: Task Requests
- How Task Requests Work
- Creating A Task Request
- Responding To A Task Request
- Completing An Assigned Task
- Viewing Updated Task Requests
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